Customer Support Rep For Social App (US-Based Hours)

I'm hiring for a fast-moving new social publishing app we are building. I'm seeking a full-time customer support agent with highly written and verbal English skills.

For consideration in this role, you must be able to work forty hours per week, Monday through Friday, with graveyard hours (supporting US-based customers). You must also have at least two years of experience as a customer support agent for a multinational corporation or a company based in Australia, Canada, Singapore, the UK, or the United States. These requirements are not negotiable. I, unfortunately, will not be able to reply to any applicants who submit a resume that doesn't meet the stated work experience requirement.

This role is a full-time contract ---------- pensation is $800 USD per month.

QUALIFICATIONS

- Two or more years of experience working as a customer support agent for a multinational corporation or a company based in Australia, Canada, Singapore, the UK, or the United States.

- Highly experienced using Zendesk or other major customer support platforms for a consumer-facing brand.

- Understand the cultural nuances related to marginalized groups' experience on social platforms.

- Excellent verbal, written, and interpersonal communication.

- Ability to work from home without distractions.

- Own a computer and have a high-speed internet connection.

- Read, speak, and write excellent English.

- Willing to learn new things and willing to develop new skills.

RESPONSIBILITIES

- Serve as the first point-of-contact in identifying, investigating, and resolving user problems.

- Respond to support emails, tickets, chat, or other communication from users with inquiries regarding technical issues, privacy policy, terms of service, etc.

- Adapt on the fly and suggest/compose new articles to contribute to the help center.

- Automate processes when possible.

APPLY

For consideration, please share your resume and LinkedIn profile. Thank you.