IT personnel

Good to Have Job Skills:

With Relevant 2-3 Years of Solid Experience Handling Servers (Microsoft Windows Server 2012)
Network/Server Administrator Certification – is a plus
Experience with cloud backup
Experience administering a Microsoft Active Directory environment
Experience providing superior technical support for end users and clients
Demonstrated ability to effectively communicate with all levels in an organization using written and oral communication skills
Demonstrated ability to develop action plans that acknowledge user priorities and drive
to meet business deadlines
Experience administering and managing data and telecommunications networks
Experience with traditional monitoring software packages and software utilities
Experience with systems analysis and creative problem solving
Experience providing technical advice, problem solving and debugging assistance
Ability to demonstrate successful self-motivation and the ability to work in a constantly
changing environment
A working knowledge of database systems (Prefer MS SQL)
A working knowledge of Fortinet Firewall
A working knowledge on cloud sophos anti-virus
Experienced implementing, supporting, maintaining and troubleshooting infrastructure and application layers related to the deployment of applications in a Microsoft Server environment and Cisco Switches




Job Responsibilities:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc.
Provides Tier-3 (Escalation) problem identification, diagnosis and resolution.
Provides support for the escalation and communication of status to management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.