URGENT HIRING: CUSTOMER SERVICE VA (WORK FROM HOME)

POSITION: CUSTOMER SERVICE SPECIALIST VA

WHAT’S IN IT FOR YOU?
? PAYRATE: $3.5 per hour
? Permanent Work From Home
? Referral Bonus
? Bi-weekly paycheck
? PAID LEAVE: 17 Days paid leave credits (14 days planned + 3 Sick or Bereavement Leave)
? Performance Bonuses and Incentives are provided
? 6th month and annual anniversary bonus provided

WHAT’S IS THE JOB?
?Assist and resolve customers' after-sales concerns including but not limited to order tracking and status, billing, and pricing inquiry/concerns, negotiating with cancellations and refunds, damaged and returns, cross- selling, etc.
?Process orders and leverage sales for Inbound Sales Calls
?Receive calls and resolve customer service-related concerns such as general product, pricing and website inquiry, order status, and billing concerns.

WHAT DO YOU BRING TO JOB?
? At least 2 years of BPO experience in a voice account, Telco and/or inbound sales experience is an advantage
? Above-average Technical Skills
? With a high sense of reliability and accountability, flexible to work on varying schedules, as needed
? At least 2 years of BPO experience in a voice account, Telco and/or inbound sales experience is an advantage

SYSTEM REQUIREMENTS
? Intel i5, or comparable equipment with 4GB RAM or higher
? Wired internet connection, 25mbps or higher (no dongles)