Customer Success Specialist

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Position: Customer Success Representative
Location: Remote
Starts: April 2023
Status: Full-time


Piper Creative is looking for an experienced Customer Success Representative to drive customer retention and account growth. A good candidate is one who takes ownership of tasks and is passionate about driving wins for customers and building strong relationships.

Piper Creative is a fast-growing Video Production Marketing Agency focused on helping B2B businesses storytell effectively. Piper is built upon a foundation of distinct strategy, rock solid values and talented people. Our core values define the culture we nurture, the people who work here, and the reputation we protect.



Responsibilities:

Manage communications with roster of Piper clients.
Build strong working and strategic relationships with clients, acting as the point of contact for current services as well as future opportunities.
Work closely with the internal team to ensure client expectations are ---------- velop and communicate new ideas for customer success, improvements and ---------- velop and implement a sales enablement strategy for onboarding new and on-going clients.
Conduct customer account health checks and escalate concerns as needed.
Contribute to the team's continuous improvement by sharing best practices.


Qualifications:
Self starter with a passion for customer ---------- monstrated experience in working with B2B clients.
Effective communicator and presenter in various digital platforms.
Creative, adaptive and has the ability to work collaboratively with the team.
Experience in owning and managing executive level relationships with clients.
Background in account management or other “customer-facing” role.
Familiarity with ClickUp (or other project management software)
Must have own device to perform daily tasks and responsibilities.
Stable Internet connectivity.
Additional information:


Full time, 1 year contract
Remote
Competitive Salary
Schedule: Monday to Friday

Fill out this form to submit your application: ----------