Customer Service Virtual Assistant with Scheduling and Blog Creation Skills

Hi there!

We are a handmade clothing brand in the US. We help women achieve more by easing the stress of getting dressed.

Our specialty in high-quality women’s outerwear is characterized by timeless design and rich detail. Additionally, we produce ready-to-wear garments and accessories to complement our flagship styles that become effortless staples to any woman’s wardrobe.

We are looking for a Customer Service Virtual Assistant to join our team. The successful candidate will be responsible for providing top-notch customer service, scheduling and searching engagements for the owner, and creating engaging blog content once in a while. The ideal candidate must be able to work independently, demonstrate excellent communication skills, and have a proactive attitude.

Responsibilities:
-Respond to customer inquiries through email
-Resolve customer complaints and issues promptly and professionally
-Schedule and search engagements such as appointments, meetings, and events
-Create and manage a content calendar for blog posts
-Research and write engaging blog content in line with the company's brand and voice
-Conduct keyword research to optimize blog content for SEO
-Monitor and report on blog engagement metrics
-Collaborate with the marketing team on content creation and promotional campaigns

Requirements:
-Excellent communication and interpersonal skills
-Strong organizational and time-management skills
-Proficient in using customer service tools and scheduling software
-Ability to work independently with minimal supervision

If you are a self-starter who thrives in a fast-paced environment and enjoys helping customers, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

Write in the subject line: I want to be your Customer Service VA