Customer Service Representative (Remote, full-time)

Start date: July 1, 2016
Compensation: Negotiable

Job description:

This role will be responsible for answering and managing all customer service calls, chats, and emails that come in regarding orders (shipping, returns, product questions, etc.), Amazon inquiries, and other customer service related tasks with timely, effective resolutions. This person will be responsible and accountable for refunding customers, properly assessing situations, and handling concerns and complaints appropriately, and upselling customers whenever possible. This position will require ongoing collaboration with our on-site and fulfillment teams.

This role would also entail reaching out to customers for feedback through surveys, phone calls, and emails, tracking customer feedback, and reporting back to the team. In addition to customer service, this role will include contacting product reviewers, Amazon reviewers, guest bloggers, social influencers, and other websites that will help grow the brand and broaden our organic reach.

Skill requirements:
Online customer service
Phone customer service
Clear, articulate writing and communication
Ability to reach out to bloggers, reviewers, and influencers to offer them free product in for reviews
Problem solving self-starter
Zendesk experience
Zopim chat experience
Shopify ecommerce experience
Availability 8am-5pm PST

Skills we would appreciate:
Asana experience
Slack experience

If you'd like to apply, please include all relevant customer service experience, work history, voice sample, and any ecommerce online stores you've worked for in the past. Applications not including voice sample and not able during US business hours for customer service will not be considered.

Thanks!