Customer Happiness Administrator

Dear Applicants,

If you want to build a career in Singapore while you are based in PH, this job post is for you!

From an Administrator to senior admin to center manager to operations manager to Operations Director.

Before you apply for this position, please read every word on this post before responding.

a. Submit a 200-word cover letter explaining why we should choose you, as you will be representing a Singapore-based company.
b. Share why you left your previous workplace (or current role, if applicable).
c. List your key strengths and weaknesses.
d. Confirm that you have read the job post carefully by stating your Application Title in this exact format:
Customer Happiness Administration – Your Full Name

What are you required to do?

1) WhatsApp Chat
- Answer parents’ inquiries (phone)
- To collect payment when required in TSV’s System
- Able to provide support and adhere to deadlines.
- Handle Customer complaints
- Book appointments following the company's templates
- Customer-oriented & serve with a positive spirit!

2) Administrative
- Inform the respective teachers on make-up students for the day
- Formatting worksheets to the correct format
-To prepare the Registration Form and assist parents with registration virtually
- Help to do physical checks from Excel to School Management System to actual student headcount.

3) Other ad-hoc administrative duties

What do you need?

* No work experience (Willing to learn)
* Being good with English is a huge PLUS.
* If you know sales, that will be a bonus.
* Be willing to learn
* Willing to stay 2-3 years in the company to grow (1-yr contact)

What can you get?

* A positive & encouraging environment
* A boss who doesn’t micromanage (this alone shows the trust we are given at the start of the work)
* A fulfilling work experience bringing real value & joy to kids & parents
* You will learn much about administration best practices, operations running, and managing a center.

Who are we looking for?

- Good Common of English
- Able to work independently
- Service-oriented
- Take inquiries
- Fast replies
- Able to solve customer complaints
- Detail-oriented
- Meticulous
- Team Player
- Bring a smile to the environment
- IT-related skills will be a plus
- Looking to Grow long-term with us will be a plus (eventually be groomed as a center manager)

Working Hours (176 hours) - Negotiable

Mon:
*9am - 10am:* clear yesterday night's chats
*12pm - 3pm:* assist with any pending enquiries
*6pm - 11pm:* assist with any pending enquiries & clear endorsement lists

Tues - Thur:
*9am - 1pm:* attend morning chat and help the local team to amend the registration if needed or handover.
*8pm to 11pm:* local admins to start using "Endorsement List" to hand over tasks to the overseas team

Fri:
*9am -1pm:* attend morning chat and help the local team to amend the registration if needed or handover
*3.30pm - 4.30pm:* attend admin meeting
*9pm to 11pm:* local admins to start using "Endorsement List" to hand over tasks to the overseas team

Sat/Sunday:
*12pm to 2pm:* Assist local team during lunch hour
*6pm - 11pm:* local admins to start using "Endorsement List" to hand over tasks to the overseas team. and continue with evening chats

PS. We are experiencing a high volume of interviewees; your detailed reply will be helpful.