Customer Service/Chat Support

Textdrip is an automated texting platform that allows our customers to send bulk SMS. We are looking to fill a spot in the Textdrip family! The job description is as follows:

-Attends all trainings
-Serves customers by providing product and service information and resolving product and service problems.
-Attracts potential customers by answering product and service questions and suggesting information about other products and services.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
-Recommends potential products or services to management by collecting customer information and analyzing customer needs.
-Prepares product or service reports by collecting and analyzing customer information.
-Contributes to team effort by accomplishing related results as needed.

Requirements
-Keen attention to detail
-Expert level fluency in written and verbal English communication for customer service.
-Strong time management skills
-Proficient in Excel, Google Docs/Sheets/Chrome
-Tech-savvy
-Fast learner and adaptable
-Excellent customer service and chat handling skills
-Back up power and ISP

To be considered for this position, make sure to fill out this form: ---------- . Applicants who don't follow instructions won’t be considered. We will reach out if you are shortlisted for the next step.