Customer Service Executive

We are a Canada based company. We provide back-office and agent appointment setting services exclusively to Real Estate Brokerages by utilizing our people, process, and technology.
Our 20+ years of exclusively working with brokerages allows you to focus on your agents whilst taking advantage of lower cost, hassle-free backoffice services.

Responsibilities
Below are some of the responsibilities an Customer Service Executive is assigned to assume:

- Ensure each prospective client or potential customer has a positive experience with our company
- Field incoming phone calls and successfully convert them to appointments
- Use the software and tools provided to manage various aspects of the job
- Develop and distribute reports of each day’s appointments
- Adequately explain the products and services to prospective customers when making appointments
- Demonstrate a pleasant disposition with each prospect
- Complete required call sheets at the end of each day


Job Qualifications and Skill Sets

Below are the qualifications and skills that we require:

- Minimum high school diploma, some college education preferred
- Experience working with North American companies/clients preferred
- Graphic designing is a plus but not required
- Background in tech support is a plus but not required
- Exhibit excellent communication skills (Neutral to no accent)
- Must be able to work independently
- Exceptional attention to detail
- Ability to work at least 8-10 hours each day, five days per week (Working 1 weekend day is highly preferred)
- A pleasant speaking voice when engaging with prospects and customers
- Experience and willingness to work in a team environment
- Strong organizational skills
- Stable internet connection & quiet environment for calls
- Must be reliable, responsible, and have excellent work ethics
- Willingness to be interviewed ASAP is a MUST
- Willing to join the in-person training that could last for a week

Compensation & Benefits

- Competitive salary, commensurate with experience
- Work from the comfort of your home [Metro Manila residents preferred]
- Attendance and Performance bonus
- Possible retention bonus or yearly salary increase subject to job performance
- Referral program
- We're always open to adding more :)

If you feel you are the right fit, please send an email to ---------- with your resume ONLY IF you are willing to join the in person training that could last for a week.