VA needed: Technical background, full time, work from home, US hours

Hello there, awesome people!

I'm the owner of a small IT company (6 employees- three in the PH and 3 in the US), based in Arizona, USA. We provide IT services to small businesses, Cyber Security and cloud services as well.
Our amazing VA (still with us, luckily) is leaving due to medical reasons and we're looking for another rockstar to help with assisting with administrative tasks throughout the company.
This position requires someone who is organized, has great English (both written and verbal), patient and willing to learn!

SOME OF THE EXPECTATIONS YOU SHOULD HAVE WHEN WORKING WITH US:
• Ongoing (monthly) manager review and feedback- you should never guess where you are "standing" and what you, AND THE COMPANY, can do better!
• Paid certifications- we will pay for your courses, tests and allocate time during business hours to help you achieve your desired goals
• Paid vacations- it's important to us that you are happy, healthy and have a work-life balance!
• Bonuses- when we win- you win!
• Raises- As we grow, we believe you should as well. We have to stay competitive as an employer to retain our awesome employees!
• Opportunities to grow- In our industry, we can't be on "cruise control"... We need to push our tea ---------- mbers to stay ahead of the technology curve. Help you continually to sharpen your skills with a focus on your career aspirations.
• Paid sick days- We understand life happens. We don't want you to feel that you have to drag yourself to work sick, if your body tells you to relax...

JOB RESPONSIBILITIES:
• note: While it seems like a LOT is included here, I prefer to list everything i can think of now, to avoid major suprises. This list is currently being performed by our current VA, and we will of course train you and pace this list of responsibilities to make sure you understand each requirement and are comfortable performing each of those tasks over the first few weeks/ months!

• Provide email/call/chat support for inquiries, coordinate information with both clients and company employees (This is NOT a tech support job, but you will assist with coordinating service calls and meetings with clients and vendors)
• Appointment setting - scheduling meetings on calendar and coordinating with the attendees
• Scheduling courier pickups and deliveries of IT equipment
• Create/monitor client tickets on our Datto Autotask ticketing system - input notes, time entries, charges, coordinate information with the IT engineers
• Assist with basic internal audits, documentations and file management
• Review website changes/fixes needed on the sites we host
• Work alongside with our SEO person, Web Developer and Social Media Manager on the business development/marketing side of the business.
• Help coordinate events (using Mailchimp, Eventbrite, other tools) , coordinate event venues, and coordinating invites with guest speakers and prospects/attendees on a monthly basis.
• Basic lead generation using LinkedIn Sales Navigator and managing contacts lists through data entry
• Assist with jobs posts, review and respond to applications, scheduling interviews and coordinate information with applicants when needed.
• Assist with projects

WORK HOURS:
• Mon-Fri at 8am-5:30pm (Arizona time zone- MST -7)
• Paid (US) holidays time off

REQUIRED:
• AMAZING personality and work ethics
• Excellent written and verbal English with minimal accent
• Experience in office applications such as Word, Excel, Outlook, Teams
• Technologically savvy
• Knowledgeable with ticketing systems is a plus!
• Knowledgeable with basic data entry

MORE DETAILS:
• A PRE-EMPLOYMENT BACKGROUND CHECK is performed (on our expense). You must have 100% clean background check. Please do not apply if you don't have 100% clean background check.
• You must have your own laptop and suitable office space at home with little to no background noise.
• You must have a fast and reliable internet connection, minimum 20x5mbps.
• Mandatory 1 hour lunch and additional breaks (as needed) throughout the shift.
• Further details and information will be discussed with qualified candidates.

HOW TO APPLY?
• Email us your application at ---------- with this exact subject: VA-2023
• In your email body, you MUST include the following, and ONLY the following please:
- An attachment of your resume in PDF format
- A confirmation (simple written statement) that you have a 100% clean background with no criminal history.
- A confirmation (simple written statement) that you understand the business hours (MST) or Arizona time zone.
- No other information/ cover letter or attachments should be included, besides a simple salutation and signature if so ---------- TE- Please do NOT apply in any other method besides the above. Any applicants that will reach out to us via phone, social media or any other method other than the instructions above will automatically be disqualified.

Those who follow the exact above instructions, will be contacted within up to 2 business days, with further instructions on the hiring process (or with a rejection reason).

I'm looking forward to having you join our little family!

Beits Livneh
President
Gallop Technology Group