Customer Support- Short Term Rentals

Oasis-Living is looking for a competent individual to be part of the Customer Care team and will support the Operations Manager.

Hours:
You will be working 5 days a week - work between 9am to 5pm UK times.

Who are we
Oasis-Living is a property management based in London working to improve the renting experience for tenants and landlords.
We are a London, UK based company specialising in Airbnb/Hospitality sector
Our website is : ----------

Responsibilities
Answer guest’s queries in a polite and articulate way
Assist guests through the guest’s journey
Communicate with third party services ( Airbnb, ---------- , VRBO etc) to mitigate dispute
Request and write reviews to clients
Coordinate operations with housekeeping and maintenance staff
Perform various administrative tasks periodically assigned by the Manager

What we want
Prior experience in working with serviced accommodation and Airbnb management business is preferred
Should have high speed internet connection - at least 20 Mbps of both download and upload speeds, we will check this consistently in first 3 months
Fluent English speaking - you will have 2 interviews over zoom
Excellent organisational skills
Proven experience as Admin or Customer Service
Capacity to follow complex procedures
General Computer Literacy: Google Suite, Word, Excel
Capacity to speak professionally on the phone