Full Time
$1,000-$2,000 depending on experience
TBD
Apr 16, 2023
To apply, visit our website
About the Role:
Our senior tea
This position is an integral part of the Helpdesk Team, and the ideal candidate should be comfortable serving as a “hands-on” senior tea
The goal is to deliver exceptional service and long-lasting solutions to clients in order to foster loyalty and client satisfaction.
Responsibilities:
Identify the ideal solution based on the issue and the information provided by the clients.
Perform remote troubleshooting using diagnostic methods and guide the client through the troubleshooting
Support and troubleshooting for multiple clients leveraging a broad range of solutions
Provide guidance and direction to more junior members of the team.
The role is technically challenging, and it will require you to communicate with clients and vendors over the phone or via
Log events, problems, and their resolutions.
What we’re looking for:
Previous experience working in an MSP environment is a PLUS.
Excellent communication skills – Ability to have a comfortable conversation in English without thinking formal or technical – be a friend
Excellent attention to detail and follow-through abilities (never let it go till solved)
Demonstrable experience working with Windows systems (client/server). Ideally, enough experience with a wide range of end-user and other IT areas to solve problems that others may overlook.
We are heavy users of Office 365 and Azure, so you’ll need to have solid experience and know the fundamentals or demonstrate skills in something very similar.
Experience with MSP tools such as RMM, PSA, and similar is extremely important, as not everyone can quickly learn how to use these
Out-of-the-box thinker, proactive/creative, and always improving things.
Willingness to go the extra mile to ensure client satisfaction.
Have the ability to “figure things out” even new things.
Nice to Haves:
Scripting/PowerShell experience
Mac OS use and support experience
GoogleWorkpace/etc.