Virtual Assistant - Customer Service & Admin Support

We are looking for a Virtual Assistant to provide customer support and administrative support to our team while working remotely. The job is for 40 hours per week and they are to be completed between 9am-5pm (UK time), 5 days a week - Friday to Tuesday.
Wednesdays and Thursdays are days off.

As a Virtual Assistant, you will perform various administrative tasks, including answering emails/live chat, answering customer phone calls and processing orders using Shopify. For this role, a strong internet connection is required, along with previous customer service experience and excellent communication skills.

You will also be required to complete various administrative roles where required. These roles include collecting social media content, scheduling social media posts, working on blog posts and email campaigns.

Ultimately, you should be able to handle administrative projects and deliver high-quality customer service under minimum supervision.

Your responsibilities will be:
- Answering live chat enquiries
- Answering customer phone calls
- Outbound customer service calls
- Respond to customer emails
- Order processing administration
- Facebook / Instagra ---------- ssenger monitoring
- Other administrative tasks where required to help run and grow the business


Requirements and hard skills:
- Over 5 years previous experience in the Business Process Outsourcing industry
- Effective english communication, both written and spoken
- Excellent phone, email and instant messaging communication skills
- Respond to this job post and include an image of a Carabao
- Data entry skills
- Fast internet speed


Soft skills required:
- Strong organisational skills
- Self-motivated attitude with the ability to work with minimal supervision
- Cheerful and friendly attitude
- Willingness to learn everyday


Opportunities

This job is an opportunity for a hardworking self-sufficient individual to help grow a business and provide customers with a great shopping experience. You will be part of a growing team working together to increase the amount of sustainable travel taken in the UK. You will be part of the rapidly growing electric vehicle market in the UK and help to provide people with high quality bikes, scooters and accessories.

There will be opportunities for you to increase your salary as the business grows with your help. You will be given training to ensure that you are confident in your job role. Once you have settled into your role, you will be trusted to improve business processes and make decisions using your judgement.

As well as the customer service roles, you will also be required to complete other business processes including scheduling social media posts, blog posts and improving product descriptions. Training will be provided for every task however a keen work ethic for learning and improving will be required.


Next Steps

Please respond to this job post and include the following materials:
- Your resume / CV
- Your cover letter explaining why you are suited for this role (2 paragraphs)
- Screenshot of your internet speed test results on Google
- 30 second voice recording to determine your spoken English ---------- roduce yourself and explain why you think you are perfect for each part of this job description
- English grammar test results after taking this test - ----------
- List 5 examples of blog posts that have been written recently on our website - ----------
- Over 5 years previous experience in the Business Process Outsourcing industry