Partner Customer Support Agency with Spanish-Speaking Agents

Location: Philippines

Company Description: We have a client, a US-based payment company looking for a Philippine-based outsourcing or call center agency with Spanish-speaking agents that we can partner with to provide outstanding customer service (Chat Support) to our Spanish-speaking clients.

Job Description:
We are looking for a partner Customer Support Agency with experienced Spanish-speaking agents to provide support to our clients. The successful candidate will be responsible for:
> Answering customer inquiries and resolving issues on time
> Providing excellent customer service to our Spanish-speaking clients
> Updating customer records and managing customer accounts
> Maintaining a high level of professionalism and communication skills
> Adhering to company policies and procedures

Requirements:
> Must be based in the Philippines
> Must have call center or outsourcing agency experience
> Must have Spanish-speaking agents with excellent communication skills
> Must have the capability to handle a high volume of inquiries
> Must be able to work in a fast-paced environment
> Must be able to adhere to company policies and procedures

If you meet the above requirements and are interested in this opportunity, please send your resume and a cover letter to ----------