HR Team Manager

We are a fast-growing HR, Payroll, and Benefits company based in the USA. We currently have a team of dedicated workers in the Philippines who are our experts in HR and Payroll. We are looking for someone who can join this team and develop into a true SUPERSTAR client advocate.

We hire full-time, with great pay, and provide excellent support, including laptops, monitors, and headsets upon completion of training!


THE ROLE:
The HR Team Manager is involved in a range of coordination activities for the CHR ---------- suring smooth communication and prompt resolution of clients’ requests and questions. This position was created to support the HR Business Partner / Client Manager in making sure that the clients' needs are met on a timely basis. An important part of this role is to act as the liaison between the CHR Department and other departments.


QUALIFICATIONS:
Must have a bachelor’s degree.
SHRM or any HR certification is an advantage
At least 2 years of Team management experience with the ability to advocate a positive work relationship across all teams and maintain a healthy workplace.
At least 2 years of BPO Customer Service experience
Proven experience in project management and execution.
Proven excellent written and verbal English is required.
Great attention to detail.
Tech savvy and a fast learner.

RESPONSIBILITIES:
Attend the daily client meetings through video calls as support to the HR Business Partner / Client Manager.
Facilitate client meetings in the absence of the HR Business Partner / Client Manager.
Coordinate with the internal team on different concerns that need to be addressed.
Coordinate tickets for timely completion, ensuring all tickets are ready in time for presentation in line with client deadlines.
Understand existing tickets and escalate issues when needed.
Assign tickets to the tea ---------- mbers to ensure all the clients’ needs are met.
Perform weekly coaching sessions with each tea ---------- mber to address areas for improvement and maximize team performance.


NICE TO HAVE:
–Tech savvy and quick to learn

–SAAS, or other Technology customer support experience

–US Payroll and Tax experience

HOW TO APPLY?

If you fit these qualifications, I want to hear from you, and I WANT to hire you.

If you got through this entire ad, make sure there is a bold line at the top of your cover letter: write "Communication Experienced - I read the whole thing!" I will get back to you asap!


WORK SCHEDULE:
Monday to Friday, 8:30 AM to 5:30 PM Central Time


PERKS AND BENEFITS:
–US Federal Bank Paid Holidays

–13th-month pay

–12 days paid-time-off

–Paid training

–Provision of work equipment

–Fun, friendly, and engaging work culture

Job Type: Full-time

Salary: Php30,000.00 - Php40,000.00 per month

Benefits:

Additional leave
Company Christmas gift
Opportunities for promotion
Paid training
Pay raise
Work from home