Customer Service Team Lead - Full-Time

About Us

We are a small team of creative designers, dedicated engineers, passionate writers and marketing professionals. As a multi-disciplinary team, we provide branded products and services of superior quality and value that improve the lives of consumers worldwide.  

Our company values hard work, a positive attitude, quick thinking, innovation, a sense of ownership and loyalty. Our ideal candidate can wear multiple hats and contribute new ideas across multiple dimensions of our e-commerce platform and all aspects of our business.


What You’ll Do

Our Customer Service Team Lead will support us in growing our business and hair care brand—but, this isn’t your average Customer Service Team Lead job:

• You'll support, train and lead our customer service advocates

• You’ll perform a wide range of management and support activities for the organization to facilitate the efficient operation of the business.

• You'll work with a team that is building a global brand and unparalleled customer service

• You’ll be responsible for the daily management and leading a team of customer service advocates.
• You’ll be responsible for recruiting, training, coaching, motivating, counseling and problem solving.
• You'll be responsible for assisting with development and implementation of staffing, training, and sales programs.
• You'll answer questions via social media, phone and email from customers and vendors

• You’ll handle wholesale and distributor inquiries

• Overall, you'll work with us side-by-side to provide creative solutions to challenging problems


What We'll Love About You

• You've got initiative and self-motivation: You LOVE to put in a good day's work!

• You've got passion for customers and the ability to lead a team to champion high levels of customer satisfaction

• You have customer service management experience (but that's not the only thing you've done)

• You have an eye for detail

• Analytical thinking and problem-solving are your bread and butter

• You have excellent written and verbal communication skills

• Your time management and organizational skills are off the charts, with the ability to work with deadlines


What we offer
• Small team, big impact. Everything you do makes a difference.

• Great team members. People you'll enjoy being around.

• Growth Opportunity. Help us grow, you’ll grow too.

• Flexibility. Flexible work structure.

Are you ready to join us in the journey as we take our organization to the next level? Come help design the future as part of a great company, and a team of great people!

To apply, visit: http://goo.gl/QfOnjm
(applications will only be accepted here)