VA/ Customer Service & Operations (Temporary Job)

This is a temporary job that is short term to fill in the spot of an employee who will be on maternity leave.
It is only for 3-6 weeks, depending on when the employee is ready to return. So please keep this in mind!
Responsibilities:
- Answering customer service emails daily, must log in everyday to check emails and answer appropriately and help our customers
- Organizing claim tickets for shipping mistakes and problems
- Problem solving any issues arising for shipping and warehousing
- Checking our ratings and replying to reviews where it is applicable
- Checking order notes and replying where applicable
- Using Shopify to update or organize products
- Using Shopify and other shipping platforms to create shipping labels and communicate with the warehouse
- Responsible for International or Exception-Country orders to create a label
- Using our internal portal for inventory and order management
Perfect candidate:
- Amazing problem solver
- Great & friendly customer service
- Organized and pays attention to detail
- Can work well under pressure
- Has great communication skills and email writing skills
- Is able to adapt to our style of writing and emailing
- Fast learner (everything will be in our history of emails, documents, templates), so this candidate is able to solve and find solution by going through history or templates in order to find answers
- Using shopify apps, to approve affiliates and create a URL for them (training provided)
**training also will of course be provided, so we're looking for someone who is a fast learner who can take on a job that would be a replacement for only about 3-6 weeks. (We are expecting 4 weeks). This person will also be kept in mind to hire in the future when the company expands**