Support Associate

We are looking for a Support Associate. This position will be a part-time role to start with a strong likelihood to advance to full-time. We will give strong preference to candidates who can work 4 hours shifts on weekdays between our typical working hours of 8am EST to 5pm EST.

The person we are looking for is:
- Hardworking and ethical;
- A great communicator;
- Able to follow guidelines and processes;
- Fluent in English;
- A critical thinker;
- Friendly and accommodating;

This role is responsible for:
- Monitoring a support email address;
- Responding to client requests appropriately;
- Tasking items to responsible tea ---------- mbers using our project management software;
- Communicating with clients regarding information we need from them;
- Generating client reports based on various sources;
- Scheduling meetings between clients and the appropriate tea ---------- mber;
- Setting up and maintaining online review tracking tools for clients
- Reviewing online directory and removing non-applicable parties;
- Monitoring social media messages for the company;
- Other admin tasks as needed.

This position will have you communicating regularly with our clients, so it is critical that you can stay professional and positive at all times.

Additional requirements include:
- Clearly tracking your time and tasks
- Following our systems & processes

If you are interested, please apply! We look forward to hearing from you!