Fraud Prevention Analyst

Job Description:
Make outbound phone calls to verify user information and detect and prevent fraud in our platform.
Analyze user data to detect and investigate suspicious activity and identify patterns of fraudulent behavior.
Review real-time photos and ID data to assess fraud Upgrade to see actual infomunicate with internal teams to share fraud prevention insights and collaborate on risk mitigation strategies.
Collaborate with Customer Support teams to provide guidance on fraud detection and prevention and provide information to the team as necessary.
Maintain accurate and detailed records of all phone calls and interactions.
Support the Customer Support mission on an as needed basis.


Qualifications
High school diploma or equivalent required; some college coursework preferred.
At least 0.5 and up years of experience in outbound phone call environments and preferred fraud prevention or risk management in the financial services or cryptocurrency industry is a plus.
Excellent communication skills with the ability to engage users in conversation and communicate complex information clearly and concisely.
Excellent English language skills.
Strong attention to detail with the ability to accurately record and document information.
Ability to work in a fast-paced and rapidly changing Upgrade to see actual infoputer specification requirements:
Fiber connection and has at least 20mbps download and upload speed
Has available backup internet minimum of 15mbps download and upload speed
Main desktop/laptop must be i5 to i7 w/ 8GB RAM
Backup desktop/laptop must be i3 to i5 w/ 4GB RAM