Training and Quality Analyst - Direct, Urgent, and Inhouse

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TRAINING and QUALITY ANALYST

Qualification:
• Candidate must possess at least a Bachelor's/College Degree, any field.
• At least 1-3 years of working experience in the related field is required for this position.
• Preferably experienced in specializing in Training & Development, Coaching or equivalent.
• Full-Time position available.
• For immediate and direct employment
• To receive Php25K depending on the qualification
Job Description:
• Monitor and assess calls, chats, messages and emails to ensure that quality standards are met and in accordance to the policies and guidelines of the TQA department
• Provides coaching/training to agents as needed
• Coordinate with Team leads on their training and quality needs
• Processed weekly/monthly reports with accuracy and sensitivity to details
• Proactively deploy and implement strategic training and quality programs