Bilingual Virtual Assistant

MUST HAVES:
Bilingual (Spanish and English)
HIPPA-trained and HIPPA-compliant
Personable on the phones

SUMMARY OF TASKS:
100% phone calls
Population of patients: 75% Hispanic 25% English
Answer inquiries from phone calls, SMS, and online inquiries (100 calls) - **There's 3 people answering the calls
Scheduling patient appointments
Input/ update information in the EHR/EMR platform (gMed)
Insurance verification/ Insurance eligibility **Can train the person to do this, VA does not have to call insurance companies but only get demographics and insurance information from patients
Answering questions if they cant answer, transfer the phone calls

Training:
Start at front desk at the practice
A couple of weeks