Account Relationship Manager

About the Job

What We Are

As a rapidly expanding consulting organization in the emergency management space with over 25 tea ---------- mbers and a growing investment in industry conferences and sponsored events, we've quickly built a solid reputation in a field that now needs consistent and lasting connections. This growth calls for the perfect time for an Account Relationship Manager who can join our dynamic team and start to own the process of establishing and building relationships.

Who You Are

As an Account Relationship Manager, you are vital in creating new connections, keeping up with our established relationships, taking them to the next level as well as forging new ones. This is not just an ordinary role but an exciting opportunity for you as a professional who can create innovative strategies with enthusiasm, with an analytical mindset, and a methodical approach with room for fresh ideas. You’re committed to do the right things daily, without fail because that’s the approach that’s needed.


What You Do

• You create sustainable long-term relationships with both current and potential clients through regular communication (email, phone, virtual meetings) that foster growth while driving customer satisfaction - both financially and personally.

• You carry out the daily tasks of relationship follow-up that furthers our mission; plus, on an ongoing basis, identify new markets and customer needs through research.

• You manage and lead our response to Request for Proposals that our team d ---------- to pursue.

• You arrange and coordinate business meetings with our current clients while promoting the company’s products/services and addressing their individual objectives.

• Gather and analyze customer feedback, resolve customer issues and, respond to their concerns promptly and professionally.

• You are dynamic and savvy in modern marketing methods such as creating posts on LinkedIn and other social media ---------- addition, you will manage crafting our monthly newsletter,

• Manage the administrative side of our podcast while preparing hosts and guest for weekly interviews.

• You source for grant and request for proposal (RFP) opportunities daily.

• You manage all details and planning related to events sponsored by our company.

• Stay up to date with industry trends and best practices in customer relationship management.


What You Have:

• Bachelor’s Degree in business, marketing, or a related field (desirable to have).

• Experience in customer service or customer relationship management.

• Good organizational and time management abilities are required.

• Strong interpersonal and communication abilities.

• Ability to operate both alone and collaboratively.

• Excellent problem-solving and conflict-resolution abilities.

• Knowledge of customer relationship management tool.

• Detail-oriented and accurate.


What You Might Love About This Role:

• You'll have a unique opportunity to collaborate directly with the CEO and two key senior individuals of our team, an opportunity in expanding your professional course!

• Commissions will be added into your already strong base pay as successful deals and relationships move to the next step which is a great way to keep up our positive ---------- ntum!

• We accept your part-time or full-time (preferred) commitment on this role with a permanent Work-At-Home setup.

• You can work at any flexible shift given you are able to meet the team with consistency during the hours of (8AM ET to Noon or Noon to 4PM ET) and can efficiently work on your deliverables.

• Base Salary: $5.00 - $6.00 Per Hour