General Administrative Assistant

We are looking for a **General Administrative Assistant** to work on various admin tasks for our for our Cleaning Business. You will be working directly with our company, so an A+ level of English communication skills and high initiative is required. Please do not apply if you think you're not a good fit for the role.

**ABOUT YOU**

- Excellent English Communication Skills
- Tech-Savvy
- Comfortable with Software
- An eye for details
- Able to work with minimal supervision
- Must have the initiative to do tasks on their own
- Willing to learn new skills and tools on their own

**Responsibilities**

- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell services when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Act as the point of contact for customers and clients
- Coordinate with boots-on-the-ground for cleanings
- Maintain contact lists and company databases
- Maintain an orderly workflow according to priorities
- Keep accurate records and document customer service actions and discussions
- Create detailed SOPs about company procedures and policies for future reference
- Assist in the preparation of regularly scheduled reports
- Organize and schedule appointments
- Develop and update job descriptions and job specifications
- Screen candidates resumes and job applications
- Source and recruit candidates by using databases, social media etc
- Onboard new employees in order to become fully integrated
- Research software options for company use
- Willingness to be assigned to other administrative tasks

**Requirements**

- Previous experience in a customer support role
- Familiarity with CRM systems and practices
- Proven experience as an Administrative Assistant, Virtual Assistant or Office Admin Assistant
- Knowledge of office management systems and procedures
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Attention to detail and problem solving skills
- Strong organizational skills with the ability to multi-task

**Technical Requirements**

- Dedicated workstation at home
- Noise-canceling headphone
- 20 MBPS minimum Internet connection
- Backup device and Internet in times of power outages