Virtual Scheduler/Staffing

Job Summary:

If you are great at and love solving puzzles (or playing Tetris), this is the job for you!

We are a caregiving agency that provides caregivers to seniors in their homes. The seniors count on us to find the right caregiver (personality, skills, temperment) to help them in their home. You must enjoy talking on the phone, personable, patient and able work with urgency without being stressed. Knowledge of scheduling / staffing for home care or hospice or home health. Ideal candidate will have great phone etiquette, professional demeanor, ability to establish rapport with clients and caregivers and communicate with people from different cultural backgrounds. Only people with an outgoing and compassionate personality is a must to be successful in this role. Must be assertive, be able to work under pressure, and have good critical thinking skills.

The challenges of the job involve finding the right caregiver to match with the days, times, needs, location and personality of the client.

Job Duties:

- Communicate effectively with caregivers, clients, families, and other parties
- Manage caregiver & client schedules to ensure all shifts are always covered & care plans are met
- Identify needs of client's and manage all scheduling of appropriate home care aides based on skill set and availability
- Engage directly and regularly with our clients and caregivers to resolve problems
- Contact with caregivers and clients regarding day-to-day schedule/care changes via text, phone and/or email
- Make outbound follow-up calls to prospects to schedule consultations
- Maintain communications / caregiver / client data and pertinent information into Axis Care Online
- Represent the agencies at all times in a professional, ethical and loyal manner
- Maintain compliance with all legal and company requirements at all times
- Collect feedback to ensure client satisfaction
- Provide information to prospective clients and follow up with them
- See that all measures are taken to protect client privacy and dignity
- Process & complete shifts from previous day

- Expectations: respond within 5 minutes when management team communicates with you.

Qualifications:

* Worked in staffing or scheduling for California based company
*1 year BPO experience: customer service & sales
*Minimum 1-year scheduling experience
*Bachelor’s degree required
*Able to take initiative, prioritize & multi-task
*Act decisively and maintain discretion
* Comfortable in working with team and also independently with minimal direction
*Exceptional communication skills


* Good written and verbal communication skills (Minimal or no accent English)
* Headset
* 2 monitors
* Backup computer
* Backup power supply
* Internet speeds of 15-25MB

Friday and Saturday 2pm-10pm and Sunday and Monday 6am-2pm Pacific time