Customer Support & Store Operations Specialist in E-Commerce

Join a fast-growing US online home goods retailer & enjoy the flexibility that comes with working remotely.

We believe in providing the best possible experience for our customers, and we hope you will help us in achieving this goal!

The role you will apply for is a unique role where the multitasking approach will help you a lot! We do not offer only answering the phone calls from challenging customers ( Yes, those calls will happen too! Especially when the customer will get a damaged product or will face delays in the shipping). However, most of the customers give us a 5* rating after purchase, and we are very proud of it.

If you are a detail-oriented and highly organized person. You are not afraid of working in a dynamic and challenging environment for a great salary and flexibility in task management. If you like to learn new things and take ownership of your duties, our company will be the perfect place for a home-based professional career!

The CUSTOMER SUPPORT & STORE OPERATIONS SPECIALIST is a person that will stand in the middle between the customer and our suppliers, making sure that the orders will get delivered, and the customers will get the best service they deserve.

The team is small and compact, which has pros and cons. We expect that the perfect candidate will be able to handle a variety of different tasks, and will hold big attention to details.

You will:

-Handle incoming calls from prospect & existing customers and provide them customer service & sales assistance

-Following up with customers and prospect customers on assisting them to make a purchase

-Communicate w/ the customers (Phone+ Live chat + SMS + Email)

-Proactively update the customers before being delivered with personalized updates (Phone + Email)

-Handle emails coming from our Suppliers and Distributors

-Processing Orders with suppliers (Email + Phone)

-Making sure the order is delivered to the client

-Handling, Claims, Damages, Cancellations

-Performing day-to-day admin tasks

-Cooperate with other tea ---------- mbers & report to the superiors

-Solve customers' problems after the purchase

-Communicate with the warehouse to ensure we're delivering all orders on time


SCHEDULE SHIFTS AVAILABLE:

6 days a week (Graveyard Shifts) [Monday- Saturday]

To successfully apply for this job, please email us with the title ‘ECOMMERCE MARCH”

What you need:

- Excellent spoken English & confidence in speaking on the phone

- At least 1 year home based Job Experience (DO NOT APPLY WITHOUT HOME BASED experience)

- Great time management skills

- Strong internet connection - we don't want this to slow you down. 10+ Mbps (Upgrade to see actual info)

- Can-do mindset, sense of ownership, and pride in your performance and its impact on the company's success

- 100% Availability during the schedule of your choice

- Ability to cope with customers that purchased expensive items

- Long-term commitment - treat this as your career


What we offer:

1. Relevant training on all aspects of the role – soft skills, product knowledge

2. Stable, fixed salary (+ Performance Bonuses)

3. Opportunities for professional development

4. Online interview process

5. Tools and software to work online efficiently

6. After 8 months + in the company we will subsidize the Equipment for better work (laptop, computer screens, etc)