Application Engineer - Zendesk

Peak Support is seeking an experienced Zendesk engineer to join our dynamic and growing team as an Application Engineer - Zendesk. As a Zendesk engineer, you will be responsible for the administration, maintenance, and optimization of our multi-tenant Zendesk platform, ensuring it runs smoothly and efficiently. You will work closely with different departments and clients to understand their needs and provide solutions to meet their requirements.


RESPONSIBILITIES:

Manage and maintain the Zendesk platform, including setting up and customizing the platform to meet the needs of different departments
Ensure high availability and performance of the platform by performing regular checks and troubleshooting any issues that arise
Collaborate with different departments to understand their requirements and provide solutions using Zendesk features
Implement new features and functionalities as needed
Ensure data security and privacy by following best practices for data management and implementing necessary security measures
Provide training and support to end-users as needed
Stay up-to-date with new Zendesk releases and industry best practices


REQUIREMENTS:

3+ years of experience in a similar role
1-3+ years advanced knowledge of developer tools including Zendesk SDK and API Associate
Strong understanding of Zendesk platform and its features
Experience with Zendesk administration, customization, and integration
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Experience with APIs and scripting languages is a plus
Zendesk certifications preferred but not required
Work within a BPO, or multi-tenant Zendesk environment, a plus
Experience with Zendesk Talk and/or integration with other omnichannel CX platforms a plus

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