Customer Service Coordinator

JOB SUMMARY:
Mirrorcle Frames’ Customer Service Coordinator will be the first person our customers talk to when they call. This is a critical role to our company as this first impression “sets the stage” for our high level of customer service and commitment. The primary role of this team member will be to kindly answer the phone with a smile, listen to the needs of the customer, engage them by effectively communicating our products and processes all while answering any questions they may have. This role will be responsible for scheduling both in home design consultations (Sales Appointments) and installation appointments with the appropriate person using an online calendar. Lastly, this role will require basic data entry into our C.R.M. (ZOHO CRM)
REQUIREMENTS:
• English speaker with little to no accent
• High level of customer service knowledge and aptitude
• Basic C.R.M. (Customer Relation Management) knowledge and / or ability to learn our C.R.M. (ZOHO CRM)
• Ability to learn the basics of our company’s products, services, and processes.
• Ability to effectively communicate our company’s advantages and work them into the needs of the customer
• Ability to follow precise but clear instructions with scheduling appointments using Microsoft Outlook.
HOURS:
Monday – Friday 9:00 - 6:00 PM U.S. Central Standard Time
*** IMPORTANT! - Please send RESUME and a VOICE RECORDING of the following Line: "Good Morning! Thank you for calling Mirrorcle Frames! This is (your name) speaking, how may I help you?"