Virtual Assistant for a Cleaning Company!

Before reading, please note English Fluency or near English fluency is a must.

Please send a brief introduction video (1-2 minutes) of yourself here. You can share the link as a youtube, loom, google drive, or any other video hosting platform. If you d ---------- to not do this step, it will show me you are not serious for this opportunity.

our daily responsibilities would include:

1. Send a daily report detailing completed and ongoing tasks.
2. Take inbound sales calls, customer requests and/or complaints and make outbound calls.
3. Respond to customer questions via phone call, email, live chat, Facebook messenger, or SMS.
4. Provide service quotes & make sure to do a follow up with the leads.
5. Book new jobs, reschedule &/or update service jobs in our booking calendar system.
6. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
7. Management of teams, cleaners, and hiring.

We are invested in our agent’s success. You will go far if you are: - A fast learner
- A great communicator
- Calm and collected under pressure
- Can help us optimize our current processes
- Be a self-starter

This is a full-time position. You need to have excellent English skills.

We have multiple shift schedules available. If you are paying attention, I want you to say, my favorite color is red.