Creative Services Specialist

The Creative Services Specialist is focused on helping both prospects and clients solve their creative needs by guiding them to the correct service, kicking off their project successfully, and intervening if there is an issue with their project. The Creative Services Specialist will be expected to know the ins and outs of every facet of Graphic Rhythm, what each of our services is, and how they are produced and delivered, and is also expected to be an expert in creative communication. 80% or more of the CSS's time will be spent on calls or in meetings with both clients and prospects so excellent verbal communication, presence, and working US hours are required.

Qualifications:

Experience as a Graphic Designer or Art Director preferred
Excellent English writing skills
Excellent English speaking skills
3+and Years working for a creative agency in a management role (Design, Marketing, Video, etc)
3+ Years facilitating creative projects required (as an account manager, art director, project manager, etc)
Ability to work independently and self-moderate
Excellent software skills - able to quickly learn and deploy new software
Excellent customer service skills 

Responsibilities:
Book meetings with clients and prospects to demo our services and help them make decisions about which services to purchase
Meet with high-level prospects and clients to orchestrate custom projects
Conduct discovery sessions with visual identity clients
Troubleshoot dissatisfied clients and create custom solutions to get the project back on track
Communicate with the production teams on project details and revision details
Set up contracts, retainer agreements, and invoices as necessary for projects
Key account manager, working directly with our biggest clients