Salesforce Administrator | Luxury Ecommerce

Kathy Kuo Home is a luxury online home furnishings destination on a mission to help everyone #lovewhereyoulive.

Kathy Kuo Home carries a highly curated collection of home furnishings while offering clients premium interior design services and easy-to-shop look books. The KKH teaUpgrade to see actual infombers are design-obsessed, entrepreneurial-minded, and empathy-oriented individuals that seek to create more impact and beauty in the world of interiors. As one of the fastest growing online companies in the home and garden space, We would love for you to join our fast-paced, nimble, and creative team. Our offices are located in NYC, but are open to remote candidates who can work EST hours.

Upgrade to see actual info Administrator is an entry-level database analyst that will assist in the maintenance of its Upgrade to see actual info platform. The position will reside within the Ecommerce team and will interface with the Upgrade to see actual info administration team and Technical team to aid in maintaining the integrity of a complex and increasingly integrated dataset and directly work with the technical team.

ROLES AND RESPONSIBILITIES

• Work with internal business owners to ensure that the Upgrade to see actual info dataset supports business requirements.
• Provide support for data cleansing Upgrade to see actual inforve as a point of contact for Design Services, Trade, Marketing, Merchandising, Customer Service and Accounting to provide up-to-date and up-to-specification changes, adds, and deletes of data as required.
• Monitor account routing and assignment to various business groups.
• Follow predetermined processes which are designed to guarantee optimal performance of workflows which help automate business-critical data flow and maintain Process Documentation when processes change.
• Update salesforce reports and dashboards when necessary.
• Prepare data files for upload into Upgrade to see actual info Microsoft Excel, Google Sheets, and third party tools.

•Customize and maintain Commerce Cloud, Marketing Cloud and Service Cloud applications.
•Build automated process solutions through workflows, process builder and other applicable features.
•Manage roles, profiles, sharing rules, workflows, groups and other features related to Salesforce Security.
•Manage customer analysis and individual views, and other operations related requests and reports.
•Troubleshoot issues in operations using debug logs and other monitoring tools.
•Develops the training plans, materials, and documentation for SFDC end users.
•Facilitates training to SFDC end users
•Manage all sales related technical resources and migration of data into Salesforce.
•Maintain a database for integrity and accuracy including cleansing and duplicate record management.
•Evaluate new releases of Salesforce to determine functional requirements and provide detailed information on how changes will apply to all affected departments/users.

Qualifications:

• Knowledgeable in concepts and workflow
• Understanding of Database administration is a plus.
• Excellent written and verbal communication skills
• Strong analytical and problem solving skills.
• Ability to work independently, as well as collaboratively with cross-functional teams.
• Possess a professional attitude and work ethic in addition to being well organized and efficient
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Experience:

• Minimum one (1) year of experience as a Upgrade to see actual info administrator
• Upgrade to see actual info experience or database maintenance preferred. Specific experience includes:
• Experience on CRM business workflow (different entities like opportunity, leads, account etc.).
• Experience researching data and cleansing data for items such as Accounts, Contacts, etc.
• Previous experience working in a SCRUM or agile environment is preferred.

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