Ecommerce Operations Manager

We’re looking for a KILLER ecom operations manager to run and upgrade Icemob’s operations as we scale from 150k to 500k a month in revenue in 2023.

Icemob is a men’s iced jewelry brand on a mission to motivate every man to be relentless

Core responsibilities:

- Inventory forecasting, PO management, inventory systems.
- Forecast inventory PO’s every 2 weeks. Understand everything that goes into making inventory purchasing decisions.
- Manage product and packaging production from different suppliers.
- Manage PO’s to make sure inventory arrives on time at our warehouses.
- Minimize product import shipping costs.
- Icemob’s fulfillment should be world class. Significantly improve fulfillment consistency, saving costs, increasing customer satisfaction.
- Improving shipping times, decreasing shipping costs, improve shipping consistency.
- Streamline return management process, implement cost saving tactics.
- Work with customer support to implement fulfillment error resolution SOP’s.
- Manage all communication and work with our 3PL warehouse ShipHero.
- Manage the customer support team and system.
- You are directly responsible for customer support KPI’s
- You are expected to significantly improve our customer support, from the ground up. You should deeply understand how customer support plays into CX and LTV.
- You will be responsible for improving Icemob’s reviews through better service and customer happiness.
- Lead website and Shopify backend improvements.
- You will work with a CRO agency and a Shopify developer to constantly improve Icemob’s conversion rate on our website.
- You will lead the implementation of new AB tests, testing new apps, new initiatives, and building out different functionalities for the website.
- Cashflow
- Manage cashflow constraints as we 5x our growth this year.
- Understand how ecommerce cashflow should be managed, negative cash conversion cycles.
- Improving payment terms with suppliers, ads, and all our major costs.
- Miscellaneous ecommerce tasks
- You will be the executor of the business, and you’ll be tasked with day to day tasks that come up. You are expected to understand every corner of the business and be able to execute correctly on any task.
- Finding cost savings for the business. Thinking outside the box to find new ways to improve and take our operations to the next level. Constantly improving, optimizing.

Requirements
(Your application will not be reviewed if you do not have these requirements)

- 2+ years experience with Shopify and ecommerce, preferably in an operations role.
- You’re a generalist. Great at just figuring things out and getting them done.
- You move fast, and you are an executor.
- Details matter to you. You stay on top of everything
- You are a very fast learner.
- Perfect English is required, both verbal and written.
- We prefer hustle over experience.

We want individuals who are willing to truly give their all for this role. If this isn't you, please don't apply.
The base salary is $500/mo. Bonuses range from $0 to $1500 a month, and they're based on high performance, successful new initiatives, value saved for the company, and more.