Customer Service Agent

About the Role
We are an international Womens and Mens swimwear label. Your role Customer Operations Agent will be responsible for providing world-class customer service to our global customer portfolio.
The successful candidate will demonstrate a proven track record of solving a range of customer enquiries within a high growth environment, can problem-solve while delivering a wonderful customer experience through multiple outputs, solutions, and touch points and can manage a variety of stakeholders to solve customer queries and complete ticket enquiries.
This position presents an outstanding opportunity for a strong communicator who is driven, comfortable managing multiple tasks at once and is ready to roll up their sleeves and do what is required to ensure our customers are happy customers.
Responsibilities:
Responding to all customer service queries across all channels (Social Media, Live Chat, Email).
Identify customer service needs and trends.
Resolve and process carrier investigations, refunds, order replacements, and order resolution.
Coordinate and reconcile customer returns end to end and problem solve order issues with the Operations team
Demonstrate strong customer advocacy.
Contribute to improvements in operational efficiency.
Support the Customer Experience team, Operations team and wider business on other tasks as required
To be successful you will have:
• 2+ years’ experience in fast-moving product and/or e-commerce customer experience
• Ability to learn quickly and work in a fast-paced environment
• A love for customers, a passion for sustainability, and an obsession with understanding our products.
• Strong internal and external stakeholder communication skills
• Thrive in a fast-paced, entrepreneurial environment.
• Previous experience with Shipstation, Gorgias and Shopify will be highly regarded.
Intermediate or above proficiency in Google sheets.
Strong computer based skills and experience.
knowledge of chargebacks, unauthorised and unknown transactions.
Demonstrated knowledge of online shopping and marketplaces.
Our Culture:
We strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.
We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.
What you'll get from us:
A culture of smart, engaged, values driven people, where everybody’s voice matters. Real flexibility. Where we can, we make work, work for you. We offer a genuine supportive flexible work environment opportunity to grow and develop.
Part-Time:
10-15 hrs per week to begin with.