Administrative/Customer Service

Your Role:
Our Customer Service Representatives serve as a foundation to our operations teams. They move between assisting other departments in managing complex matters to assisting customers through their hardest times. Our representatives have a great opportunity to reduce risk for the company by paying attention to details and actively communicating, bringing solutions to customers and teams. This role gives the freedom to show great ownership of processes and relations, and we value collaboration with our representatives and encourage voices to be heard when thinking about improvements that can be made to the process, the customer experience, and company.


Duties/Responsibilities:
Provide a good customer experience by helping customers through difficult times and offering solutions
Answer online correspondence's from customers via online messaging applications
Accept inbound calls and provide basic servicing for customer’s accounts as required
Troubleshooting customers issues and redirect them to the appropriate department
Complete welcome calls for new customers
Complete calls for customers with low balances in an effort to create return customers
Monitor and evaluate customer calls assigned to you and find solutions
Work with other Customer Service Representatives to ensure an effective and cohesive team
Follow a documented process from beginning to end
Continually organize and rebalance your workload to achieve optimum efficiency and time management
Other duties as required


Desired Skills/Abilities:
Ability to deliver results individually to achieve high performance
Proficient with MS Office tools including Excel, PowerPoint, Word
Bilingual English and Spanish