Technical Support Representative

Duties:

* Answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting
* Interact and coordinate with other departments to resolve customer issues
* Determine further action or final completion on customer cases received.
* May be asked to sell additional products or services
* Test, analyze and clear customer reported trouble
* Make notations via computer terminal
* Interpret customer records and repair tickets
* Escallate customer trouble issues when appropriate