Service Manager - Philippines

Paranet is looking for an individual to lead the overall operations and service delivery of our office in the Philippines to ensure objectives are being delivered with excellence.

Who we are:
Founded in 1991, Paranet has designed and supported a wide array of complex IT environments. Albeit we are not the largest of firms, we punch well above our weight technically because of the rigorous requirements of our existing enterprise clients. This enables us to deliver enterprise class tools and services to the middle market efficiently. Paranet is SOC II Type 2 compliant and is rapidly growing its Security Ops offerings using state of the art MDR tools.

What you’ll do:
? The primary responsibility of the Service Manager is to ensure that company-wide operations are functioning at optimal levels of effectiveness and efficiency to meet the business, regulatory and strategic priorities of the organization.
? Recruit the best talent to be full-time tea ---------- mbers, and effectively document and terminate any employees who do not meet our standards of ethics, professionalism, and conduct.
? Be responsible for all Paranet’s Operations and Service Delivery Teams in the Philippines.
? Identify operational areas to target for improved consistency and efficiency across contracts and lines of ---------- sure adherence to documentation, and improvement of workflow documentation.
? Maintain an organization and communication system with the specific objective of enhanced operating efficiency.
? Create processes that are designed to ensure customer satisfaction, incorporating customer perspectives in all business activities.
? Measure performance, improve quality, increase productivity, and control costs of all company operations in the Philippines.
? Drive and monitor the professional development of tea ---------- mbers.
? Create an environment in which tea ---------- mbers are proud and committed to their team and role.

Requirements:

Who You Are:
? 5+ years of experience in leadership roles within a high performing Managed Service Provider or Managed Security Services Provider.
? Minimum of 10 years' relevant experience required in the IT Services industry.
? Broad technical expertise in network design and cybersecurity ---------- monstrated ability to win the trust of active and potential clients through thorough continuing education and study.
? Deep familiarity with ConnectWise and demonstrated examples of using ConnectWise tools to improve service delivery and efficiency.
? Proven ability to recruit the best talent at market rates to support a rapidly scaling company.
? Clear and concise communication skills and a passion for service.
? Experience working on multiple priorities with quick turnaround.
? Ability to operate under pressure with calm demeanor.
? Ability to solve problems and get results.
? Ability to maintain confidentiality in all aspects of job responsibilities. ? A positive force to enhance our company culture.