Customer Service & Inside Sales Support

Make sure you put "serve others" at the end of your application. We are looking for a qualified individual to be one of our main customer services representatives with a focus on outbound / inbound communication that is both verbal and digital. For Inbound, you will be engaging with customers in our company inbox as well as interacting with our customer via website (Chat) to be a source of knowledge and solutions for our products and services including membership management. Specifically for outbound, you will play a pivotal role in calling scheduled parties / events in order to gather important details that will lead to an amazing experience. This role is for those who truly desire to give an amazing customer experience and thrive on being an effective problem solver!

Primary Responsibilities (as % of total work):

1st Phase of Training & Responsibility:
Customer Communication (40%)

1. Respond to all inbound email communication quickly and effectively answer customer questions and inquiries.
2. Ensure all emails are assigned to the right tea ---------- mber based on service and message content.
3. Support Customers with membership tasks and questions.
4. Support team with management of our training membership application to include billing, cancels, and reporting
5. Be able to lead a customer through all online bookable services at Strong (Parties, Classes, Fields rentals, etc.)
6. Monitor the company inbox and chat on a daily basis and keep it free of unwanted emails as defined by Strong.
7. Interact with customers who are on our website to be a source of service and help.
8. Forward all escalated customer conversations to the proper tea ---------- mber based on the customers need.

2nd Phase of Training & Responsibility:
Party/Event Management (40%)

1. Call all scheduled parties and events for the week and gather all major details pertaining to their event.
2. Educate the customer on the party process and answer all party questions they may have.
3. Update all party communication, details, and potentials in the company CRM.
4. Ensure the “Party/Events” pipeline is well managed and updated at all times
5. Forward any questions or details that cannot be handled to Strong Management.
6. Ensure the Strong team is updated on the status of assigned tasks
7. Make party photos that are to be displayed for each party in a timely manner.

Requirements and Skills

1. Minimum of 3 years of high volume customer interactions with a focus on customer service and positive customer dialogue.
2. Minimum of 2 years handling event inquires, bookings, and gathering details for that event.
3. Highly proficient in speaking and writing English.
4. Excellent writing/typing ability with a focus on formal email communication that is personal to the customer to build relationship and exhibits are pillars of Care, Educate, Inspire.
5. Must have reliable working conditions to execute all tasks in a timely manner.
6. Has excellent time management skills and thrives on completing tasks with quality.
7. Has high standards of professionalism for oneself.
8. Is detail oriented and is able to stay focused on the task at hand.
9. Understands the importance of teamwork and effective team communication.
10. Have a basic understanding of a variety of systems (Microsoft, CRM, Email, etc.)

Availability
1. Operating hours being from 10 a.m to 6 p.m U.S Central Time.

Why Strong?

Welcome to Strong! At Strong, we strive to create a culture centered around having fun, happily serving others, and becoming the best at what we do and who we become. We make meaningful connections with our guests and support each other to create a destination people love to come to. Our goal as a company is to serve our community and each other in a way that is meaningful and impactful. If you think you have what it takes to care deeply for our customers, athletes, and team, then apply here to be a part of our Strong family!

Strong has been a prominent and well-respected pillar in the North Texas Health/Fitness community for over 15 years! Throughout this time, we have had the privilege of working with thousands of individuals and families on their way towards an optimized ---------- w with over 54,000 square feet of functional space, the possibilities to something truly special is that much greater. With state-of-the-art fitness/ninja facilities and a team focused on providing nothing but the best, our ability to make a positive influence in our community is profound.