Customer Service Appointment/Sales Setters

Job description
OVERVIEW AND PURPOSE:

To clearly outline the responsibilities and expectations associated with the Ambassador position at TurFresh, ---------- RODUCTION: scheduling position role is critical to the smooth operation of the company. The Ambassadors services a number of key roles, including acting as the primary information hub for field technicians, efficient service sales and scheduling, tracking important data and metrics, communicating with customers in via a number of different channels, and handling accounts receivable.

The ambassador also plays a key role in ensuring that all customers have an amazing experience with TurFresh. This includes friendly and proactive communication and savvy service resolutions.

The OA works a 40-50 hours week schedule (Monday - Saturday and possibly up to 2 Saturdays or Sundays a month to cover service ---------- MUNICATION:

Answer all general inbound phone calls, sms and instant messages and office emails.
Coordinate with Operations Managers to address call-backs, equipment retrieval, product inventory, etc.
Coordinate with Crew Leaders to update job details, change orders, scheduling changes etc.
Respond to all online reviews.
Engage in over the phone sales using company provided scripts, pricing and service options.
SCHEDULING:

Maximize scheduling and routing each day to meet production goals.
Scheduling, Dispatching and Confirming Appointments.
Handle reschedule/cancellation requests promptly and efficiently.
Master our CRM system for use in scheduling, routing and dispatching.
ADMINISTRATION:

Manage client database and records.
Prepare, confirm and file forms and paperwork as needed, such as onboarding, performance reviews, quality assessment and vehicle checklist documents.
Manage recurring meeting schedule.
Populating percentage pay sheet with accurate data.
Create and post content on social media platforms on a weekly basis.
ACCOUNTS RECEIVABLES:

Create, edit and send invoices when jobs are complete.
Ensure technicians complete jobs and ensure proper credit card information to process payments.
Make necessary adjustment according to proper metrics from field technicians
Prepare weekly A/R aging report for General Manager

KEY SKILLS AND QUALITIES:

The Ambassador must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. A great Ambassador must be able to juggle multiple tasks at once, while maintaining a level head. Most importantly must be able to care for our customers in an exceptional way at all times, regardless of circumstances. The Customer Experience must be the our Ambassadors primary focus. Below are some key qualities TurFresh looks for in our candidates:

A mind for organization.
Efficient use of time and resources.
Positive, friendly demeanor, even when faced with negativity or hostility.
Confidence in personal ability.
Proactive decision making.
A collaborative mindset when it comes to working with the TurFresh Team.
Shares the TurFresh vision for the future and wants to go there with the team.
BENEFITS: Customary cultural considerations and negotiable

Work Location: Phillipines

Job Type: Full-time


10 hour shift
8 hour shift
Monday to Friday
Weekend availability
Supplemental pay types:

Keep all our employees safe using normal preventative cleanliness ---------- cation:

High school or equivalent (Preferred)

Experience:

Customer Service: 5 years (Preferred)
Crew Scheduling: 3 years (Preferred)
Language: Strong English and phone skills