Customer Care Specialist

QUALIFICATIONS:
? A bachelor's or associate degree is required.
? at least 1 year of experience in customer service support in an online, B2B or DTC environment
? Intermediate to advanced computer skills
? Excellent knowledge of Microsoft Office products
? Knowledge of various CRM software systems such as Salesforce/Service Cloud is a plus
? Prior work experience in the floral industry is a plus
ESSENTIAL SKILLS:
? Strong oral and written communication skills in English
? Ability to work in fast-paced environment with demonstrated ability to manage multiple competing priorities
? Effective time management to include establishing priorities and meeting deadlines
? Excellent organizational skills and attention to detail
? Ability to communicate effectively including a capacity for listening and absorbing different points of view
? Ability to handle sensitive and confidential information
ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Processing e-commerce orders which include (but, not limited to) order routing, price adjustments and delivery confirmation
? Addressing both B2B (business to business) and DTC (direct to consumer) inquiries and requests
? Willing to work rotational am/pm shifts along with holidays; 40 hours/week
? Be ready to start each shift promptly to ensure no lapse in customer support
? Provide clear, timely, accurate and professional customer support
? Be helpful and supportive to all other Customer Care Team members
? Coordinate with other internal business units in a timely fashion to support any vendor needs for their B2B customers
? Commit to your own personal development and demonstrate an eagerness to learn
? Communicate complex customer/vendor issues through ticketing processes and escalations to leadership
? Other duties as assigned
Work Location: Megatower Bldg. near SM Megamall
Setup: Onsite
Schedule: Willing to work rotational am/pm shifts along with holidays; 40 hours/week