Virtual Administrative Assistant (Customer Support + Bookkeeping)

Our Company Mission: To provide a magical customer experience through locally-owned, student-run businesses.

Our strategy is simple: We take good care of our team and they help us take good care of our clients.

Our Team’s Mantra:
- Work Hard Play Hard
- Committed to Growth
- Family Spirit

Job Overview:
We are looking to add a long-ter ---------- mber to our team who will assist our Office Manager with skills including marketing and sales calls, payroll, bookkeeping and customer support. Applicants who have strong English communication skills, prior customer support, bookkeeping, and sales experience, and experience working with US and/or Canadian organizations will be favoured for this role. This role will be part-time, likely between 10 and 20 hours per week.

As our Virtual Administrative Assistant, you will help our Office Manager by making marketing calls to given set of clients and leads, help with calculating payroll deductions and generating paystubs in accordance with the Province of Ontario standards, answering incoming calls during the workday (9 AM to 5 PM EST) and other administrative tasks as ---------- is important that our Administrative Assistant always ensures communication with our clients is friendly, easy and effective.

As you develop skills and experience in your role with our company, you will be given tasks of increasing responsibility and importance and compensation will be adjusted accordingly.

Duties and Responsibilities:
- Completing the necessary training provided by the company
- Responding to incoming customer calls between hours of 9 AM EST to 5 PM EST
- Making outgoing sales and marketing calls to clients and leads with the intention of upselling specific services
- Calculating payroll deductions, pensionable earnings, insurable earnings, CPP contributions and EI contributions from provided payroll information
- Generating paystubs for our employees and sending paystubs on the date each employee is paid
- Verifying scanned receipts/expenses are properly recorded in Hubdoc
- Assisting our Office staff as needed with other administrative, sales, or bookkeeping tasks

Requirements
- Prior experience in customer support, data entry, payroll, bookkeeping, and sales calls is not required but is considered an asset
- Strong English communication
- Ability and resources to work remotely (adequate Wi-Fi, computer, phone, etc.)
- Availability during 9 AM EST to 5 PM EST
- Reliable and punctual
- Attentive to detail
- Efficient
- Strong Google Sheets and Excel skills