Customer Service for Dropshiping Stores

Role

You are in charge of all emails coming in from customers. Your job is to ensure that all emails are answered as quickly as possible with as few returns and dissatisfied customers as possible.

Responsibilities

- Respond to all customer service emails
- Use your own smart ways to work more efficient
- Pro-active and always looking for easier ways to answer emails better and faster
- Responding promptly to the overall manager's wants and needs
- Providing feedback to optimize all processes and systems
- Being in contact with the supplier and providing information about orders

Results

- Responds to all emails within 10 hours
- Achieved targeted KPI’s
- Communicates with supplies, manager, and customer

Add the word DROPSHIPPING in capital letters to your application

Requirements

- You are willing to learn new things and grow within the business
- You speak English fluently
- You value customer satisfaction and you are a disciplined worker
- Working knowledge of Dropshipping or E-commerce industry

- Technology Requirements
- Reliable Internet Connection
- Reliable Phone/Laptop/Computer

Competences

- Attention to Detail
- Investigating / spy
- Experienced in the field of Customer service
- Creative and innovative
- Timely Completion Of Tasks
- Excellent interpersonal skills
- Highly committed professional and Loyal
- Proactivity
- Teamwork
- Adaptability