ServiceNow Business Analyst

Join Teiva Systems and unlocks the power of the ServiceNow platform!

Teiva Systems, a ServiceNow Premier Implementation and Technology Partner, has a mission to deliver excellent products and services on ServiceNow. We help organizations maximize productivity, reduce risks, and accelerate time-to-value. Based on ServiceNow, we automate processes in ITSM, ITAM, ITOM, ITBM, HR Management, and IoT Devise Management – all processes at one point. Our critical success factors are long-standing technology combined with delivery expertise, flexibility, customer dedication, and respectful company culture.

We are looking for a ServiceNow Business Analyst to join our Teiva Systems Team!

THAT'S WHAT YOU WILL STAND FOR

- Work with our customers on analyzing processes;
- Map customer business processes and identify pain points and resource requirements;
- Compare current state and potential process scenarios;
- Generate business value analysis for our customers together with our sales team;
- Collaborate across teams to collect inputs and share feedback;
- Gathering requirements, and finding out clients’ business needs;
- Writing project documentation;
- Producing business requirement artefacts;
- Hold training sessions for system users.

THAT’S YOUR SKILLS

- Experience in BA field from 2+ years;
- Experience with ServiceNow Platform implementations from 2+ years;
- Experience in writing project documentation and in developing User Stories, and user flows;
- The output of BA artifacts: traceability matrices (decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, UML diagrams, BPMN diagrams, and acceptance test plans;
- Knowledge of industry models of business and service processes;
- Knowledge of data exchange technologies, and understanding of IT solutions architecture;
- Ability to communicate complex ideas effectively — both verbally and in writing — in English;
- Superior analytical thinker, and facilitator in each communication;
- Understand complex processes, data flows, and reports;
- Ability to ask the “right questions”;
- Proficient with leading customer meetings;
- Proficient in communicating with people on all hierarchical and technical levels;
- Diligent, detail-oriented, and obsessed with quality results;
- Excellent verbal and written communication skills;
- Fluency in English is a must.

AS A PLUS
- Experience in the telecom/finance/SaaS industry is a big plus.

WE OFFER TO YOU

- Teiva Systems is a Premier Partner of ServiceNow international company, you can be a part of a company with high-level expertise;
- Values-driven culture of intelligent people working together to build something great;
- Your opinion, vision, and input will be valued and make a measurable difference;
- Very cohesive leadership team with common values;
- Fun to work in and a great environment of professionals;
- Excellent opportunities for professional and career growth;
- This exciting market segment with a lot of great options in ServiceNow;
- Competitive salary for your level of professionalism;
- Opportunity to work with world leaders;
- A completely remote type of job and flexibility.