Customer Service Rep/Admin

We are looking for someone with heavy experience in the customer service and customer care space. Our business is 100% customer relations and schedule work. Someone with experience in the contracting, project management, & construction space would be ideal.

Most Important Task:

Incoming & Outgoing Calls
Schedule Appointment for Staff & Contractors
Determine Needs of Customer to Determine Service Needed

Email Follow Up
Monday-Friday EST

Other Day to Day Task:

Coordinate office activities and operations to secure efficiency and compliance to company policies
Manage agendas/travel arrangements/appointments etc. for the all employees
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Take incoming calls and vet all callers with call sheet
Support budgeting and bookkeeping procedures
Create and update records and databases with personnel, financial and other data
Submit timely reports and prepare presentations/proposals as assigned
Assist colleagues whenever necessary
Keep office tidy
Send EOD Report of completed task, or utilize “Monday App” for task management
Assist with after hour calls
Assist with facilitating special projects and initiatives