Customer Services Officer

We are seeking the services of a customer services officer for a software company. The working hours are 8am - 5pm GMT+1. The Customer Services Officer handles the following functions
1) Receives phone calls and logs details in the CRM
2) Manage website visitors using our chat tool
3) LinkedIn prospecting and follow up to secure meeting and product demo appointments.
4) Manage general email box
5) Forward enquiries to the relevant teams.
6) Manage socialmedia channels (Facebook, Twitter and LinkedIn) using Buffer.

Skills required
1) Excellent command of the english language
2) Excellent writing skills
3) Social media management skills
4) Use of CRM and other software tools as required,