IT Associate

RESPONSIBILITIES:

The responsibilities include but not limited to the following:

Managing multiple tickets at one time
Providing support in the form of procedural documentation
Creating guides for the troubleshooting steps for the team’s reference
Communicating with our IT partners directly
Identifying hardware and software solutions
Troubleshooting technical issues
Diagnosing and repairing faults
Resolving network issues
Installing and configuring hardware and software
Following up with clients to ensure the problem is resolved
QUALIFICATIONS:
TECHNICAL SKILLS:

Experience in computer troubleshooting
Knowledge of Operating Systems (Windows and Linux)
Knowledge of relevant web services, mail, backup, and application monitoring
Knowledge of networking fundamentals
Knowledge in Microsoft Azure and Microsoft Apps
Knowledge of APIs
Experience in a Systems Administrator / Engineer role (preferred but not required)
Security clearance required
PERSONAL SKILLS:

Attention to detail and good problem-solving skills
Excellent interpersonal skills
Good written and verbal communication
Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we now have approximately 1500+ tea ---------- mbers in the Philippines and the U.S. You can review our mission, vision, and core values here: ----------

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that nearly 100% of our clients have come from referrals. We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our tea ---------- mbers. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging, and performance-driven culture that enables our tea ---------- mbers to build rewarding, long-term careers. Peak Support is actively working to create a diverse, equitable, and inclusive company. You can read our response letter about Black Lives Matter here: ---------- . Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote tea ---------- mbers. When it’s safe, we get together in person. We host an annual summit that brings together all of our Philippines tea ---------- mbers, as well as regional meetups. We believe that building offline relationships is critical to successful online work.

TECHNICAL REQUIREMENTS:

Good computer setup with Chrome browser
Legitimate Windows 10 OS
Minimum of 8gb RAM
Minimum processor: i5 4th Generation, AMD A8 5000 series, or higher
Stable wired high-speed internet connection (at least 10-20Mbps)
Install a centralized device management software (company provided) to your computer for account security purposes
A stable power supply in your area
Noise cancellation headset

Skype account