Customer Support and Social Media Manager

WHO ARE WE?

We believe that life is short and precious, so we empower entrepreneurs through personal development products to lives they are wildly obsessed with. Our flagship product, Source it! (GetSourceIt.com), was recently featured in Forbes as the world's premiere education in online hiring and outsourcing for entrepreneurs. Our founder, Bonnie Fahy (BonnieFahy.com) is a thought leader in human relations and a world renowned expert on outsourcing.

There's always something to work on in this fun, supportive virtual company that truly values the happiness of the individuals working with us in support of our overall goal to make the world a kinder place :)

We are looking for a Customer Support and Social Media Manager to help manage our presence on social media. This is an amazing opportunity to work with a great team and manage a growing community of entrepreneurs.

RESPONSIBILITIES:

Responding to comments in our private Facebook group
Answering student questions about our course
Basic customer service
Scheduling social media posts

BONUS POINTS if you’re a good writer - we have a ton of content that we’re working on, so if you can contribute, that would be awesome!

The ideal candidate for this role will:

Have at least 1 - 3 years experience in customer service
Love all things social media
Have a “the customer is always right” mentality
Have experience with Facebook and social media management tools like HootSuite


This job is for you if:
You’re an excellent communicator
You’re incredibly organized and type A
You’re 10,000% reliable & always meets deadlines.
You value kindness, commitment and collaboration in the workplace
You’re friends would describe you as cheerful, warm and funny :)
You’re willing to sign a non-disclosure and work for hire agreement


This position is NOT for you if:
You are frequently late. Deadlines scare you. You find yourself discovering clever new "emergencies" so you can avoid handing things in on time.
Time-management is something you struggle with.
You don’t value structure and details often slip through the cracks.
You struggle with spelling, grammar and writing.
Dealing with customer service issues makes you want to rip your hair out.
You’re a bit of a “Debbie Downer” and positive people get on your nerves


WHY WORK WITH US:
We are fun & supportive
We have an network of contacts in this industry - including many multimillion dollar businesses and industry leaders.
We love to see our contractors GROW and evolve personally & professionally, and want to give you the tools and experience you need to grow in the highly in-demand internet marketing industry


PAID TEST ASSIGNMENTS:

This is a competitive position. We will work together on paid assignments with various journalists until we can fit the perfect fit. We'd like to get the first paid assignment done within 2 business days of hiring.

Hours: 20 - 25 hours per week

NEXT STEPS:
Don't worry about writing a cover letter! Instead, please fill out this brief questionnaire: https://docs.google.com/a/ellanmedia.com/forms/d/1rOHzYI_UyKpXjk64cxhWVfQhTHf9NTKqnc46TLTgyWA/viewform

Please send your resume to admin@ellanmedia.com with the subject line [Your Name] PH Social Media Manager. Please address all correspondence in your application to Bonnie.