Senior Customer Support Specialist

Please include the number "100" in the subject line of your response to ensure that you read the job description and didn't just copy & paste a template.

Location:
Remote (Headquarters Based in USA )

Terms:
Part-Time, 20 Hours Per Week

(***We are looking for this position to commit as an in-house employee for our ---------- t freelancers or contractors***)


About Us:
eCare Behavioral Health Institute provides online education for Mental Health therapists. We are mission-driven and ready to make an impact together.


About The Role:
This position will be on the front-lines of connecting & solving problems customer service support through email & live chat (using tawk.to). We are looking for a bright personality that has a passion for helping & solving other people’s problems, while also leaving a smile on the face of our customers.


Responsibilities:
- Solving problems as a customer service representative via Live Chat Support & Email Support replying in a fast, timely manner
- Training & managing new customer service representatives


Skills & Qualifications:
- 2+ years experience of working in customer service / support
- Experience using "Tawk.to" for live chat support & the ability to setup + navigate through the interface
- A typing speed of 55+ Words Per Minute
- Basic WORDPRESS skills

- Communication Skills, Tech-Savvy, Problem-Solving, People Skills, Extraverted & Enthusiastic
- Must be exceptionally fluent in English, as well as top notch writing/grammar skills

***MUST HAVE A COMPUTER WITH ACCESS TO HIGH-SPEED INTERNET


Why People Like Working With Us:
We are growth-focused & driven with high standards… where we maintain a flexible work-life balance and help each other achieve our work & personal goals so we can all become the best versions of ourselves… but we don’t forget to have lots of fun doing it.


TO APPLY: Please send over a copy of your resumé & typing speed score in your response