Email Support Representative (Remote EST time zone)

**PLEASE READ THE ENTIRE POST BEFORE APPLYING**

Summary:
Forbes Riley Media is seeking a ROCKSTAR Email Support Representative. The successful candidate will be able to read and write native level English. The successful candidate will also be looking for a long term work opportunity with a growing company that they can grow with.

About Us:
Forbes Riley Media is an entrepreneur education company that elevates its clients to take control of their dreams and create high-level, functioning businesses. Having taught over 15,000 students, Forbes Riley and her team have changed countless lives with over 6,000 joining her private group just to hear more everyday.

Why Us:
- Flexibility & Work Life Balance!
- Fully remote
- Great opportunity for growth in a dynamic organization.

Job Type:
Long Term
Full-Time

Schedule: Sunday - Friday, hours are subjectable to what is going on that week.

Location:
Virtual, Remote Position

Pay: Negotiable

Requirements:
? Ability to work during Eastern Standard Time Zone
? Strong English written and verbal communication skills
? Proven customer service experience
? Strong internet connection (live speed test will be required during the final interview)
? Someone with minimal outside work commitments
? Knowledge of email support software and tools
? Takes written and videoed directions well
? Strong problem-solving and analytical skills
? Ability to multitask and prioritize tasks effectively
? Knowledge and desire to learn the relevant products and services of the company
? Good time management and attention to detail
? High school diploma or equivalent; Associates or Bachelor's degree preferred.

The Ideal Candidate:
? Has answered emails through Outlook before
? Can attend live training and stay focused throughout the duration, providing: links, support and guidance to students.
? Has completed SOP for a past job and can complete them while being detail oriented
? Has strong organization skills with the ability to tag/organize support emails correctly
? Can edit automations in Active Campaign (detailed directions given)
? Other miscellaneous tasks along the lines of data entry
? Looking to join a fun, growth oriented team
? Is looking for long term, Full-Time work and growth in an emerging company

Responsibilities:
? Responding to customer inquiries in a timely and professional manner
? Troubleshooting and resolving technical issues reported by customers
? Identifying and escalating complex issues to higher-level support teams
? Maintaining accurate and updated records of customer interactions and support issues
? Assisting customers with account-related issues and providing guidance on product features and usage
? Collaborating with other departments to ensure customer satisfaction and resolve any issues
? Continuously updating knowledge of company products and services
? Meeting or exceeding individual and team performance metrics
? Communicating and collaborating effectively with tea ---------- mbers and other departments

Softwares:
? Outlook
? Trello
? Asana
? Active Campaign
? Clickfunnels
? NMI
? ----------
? Google Drive

Does this sound like you would be a great fit?! If so…

How to apply:
Send us your resume (in PDF format)
Please send us an English writing sample which details why you believe you would be the perfect fit for this position. Should be between 2-5 sentences ---------- clude the subject line “I can support you”
Send all the above to ----------

We look forward to hearing from you! Please advise that if not all the how to apply steps are followed, your application will not be reviewed.