Project Coordinator / Customer Care

SUMMARY
Send out deliverables to our clients every morning. Manage, proof, upload, and retouch photos and video on a daily basis. Follow up with clients on project status and consult them on how to download their media. Support customers by answering emails, texts, and phone calls and completing their requests.

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RESPONSIBILITIES


Send out all projects to the clients before ---------- municate with tea ---------- mbers & clients to complete projects, client requests, etc
Uploading deliverables
Creating property websites
Quality Control
Retouching images if necessary
Call/Email/Text clients about project ---------- plete all projects before 5pm.
Respond to customer service emails/texts/calls no longer than 15 minutes after they come in.
Close out email inbox every day before 5pm.
Assign all tea ---------- mbers to projects before 10AM.
Wrap up all projects weekly before Friday at 5pm.
Contribute to the team culture and success.
Identify system improvements and implement standard operating procedures.
Create training material when necessary.
SKILLS AND QUALIFICATIONS


Ability to speak with clients on the phone with confidence.
Attention to detail.
Ability to take on several tasks at once.
Customer Relationship Management (CRM) software fluency.
Proficient in Canva, Adobe Photoshop, and Adobe Lightroom.
Proficient with Google G Suite and word processing software.