eCommerce Store Manager

We're a disposable medical supply eCommerce company, and we're looking for an skilled, reliable and trustworthy E-Commerce Store Manager to join our fast-growing team and contribute to the development/admin/operations/marketing of WordPress/WooCommerce based eCommerce web store.

The ideal candidate must be experienced, hands-on, passionate, detailed-oriented, and have a good understanding of eCommerce marketing.


RESPONSIBILITIES:

* Manage all aspects of the day-to-day website, including updating site content, pricing, product updates, and responding to customer inquiries
* Manage ongoing efforts to improve the customer experience for our online store
* Work closely with partners, including design, product development, order processing, and warehouse, to streamline communication and drive quality of delivery
* Collaborate with marketing & sales team to ensure smooth rollout of campaigns and promotions based on the set marketing calendar
* Manage email campaigns and social media posts. Coordinate with the marketing team for necessary assets
* Research eCommerce trends and technologies to improve website performance and report on new ideas and forecasts
* Respond to customer inquiries and provide helpful support. Report problems to relevant departments and escalate emergencies to leadership
* Manage daily, weekly, and monthly analytic reports that monitor key KPIs. These include but are not limited to: traffic, conversion rate, AOV, sales, email clicks & opens, campaign performance
* Launch new products on the website
* Review, update, and fix content on the site as recommended for SEO optimization and user experience
* Research, identify and implement with supervision new technologies to improve the overall website and eCommerce effectiveness and efficiency
* Other duties as assigned


QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
* 3+ years of experience in eCommerce with strong eCommerce background
* At least 2+ years of WordPress and/or WooCommerce experience
* Strong project management skills
* Highly analytical and process driven
* Proficient in Microsoft Office
* Proficient in Google Apps
* Knowledge of creating and scheduling email campaigns
* Proven success collaborating with cross-functional teams and external vendors to accomplish goals
* Excited to embrace and drive eCommerce experience and increased conversion and acquisition
* A strong track record of identifying high-value, low-cost solutions to problems by balancing business and customer needs with tech capabilities
* Flexible self-starter with an optimistic attitude, ability to work efficiently under minimal supervision in a dynamic environment while effectively meeting tight deadlines, and proven experience succeeding
* Excellent communication skills, both written and verbal


PREFERRED:
Experience with store setup and interface design
Experience with wholesale or B2B sales workflows
Experience with HubSpot or similar CRMs
Knowledge of Internet best practices and the impact they have on SEO
Google AdWords
Google SEO experience


NOTE: While WordPress/WooCommerce design/development skills and experiences could be helpful for this position, we're not hiring a WordPress/WooCommerce designer or developer. Please do not submit your resume if you're a designer or developer, but do not have extensive experience operating all aspects of a WooCommerce store.