Collection Customer Service Rep

Position Summary: The Collection Customer Service Representative is responsible for locating and contacting consumers in order to obtain payment while following federal, state, and client collection guidelines and laws at all times. The representative is required to provide great customer service, overcome objections, and great clear communication skills in all interactions.

IF YOU HAVE FDCPA EXPERIENCE, A CLEAR VOICE, AND A STRONG WORK ETHIC YOU MAY BE A GREAT FIT!
ALL ARE REQUIRED FOR CONSIDERATION: At this time we are only looking for experienced collectors (not just customer service reps) anyone without these requirements will not be considered at this time.
• VERY clear speaking voice and proper grammar
• Great phone etiquette
• Collection Experience, Customer Service Experience or Phone Support Experience
• FDCPA knowledge or experience
• At least 6 months of at-home VA experience (This can be waived if the agent has call center collection experience)
• Ability to connect via our VPN and adequate back-up
• Dual monitor setup, a large monitor, or willingness to obtain the necessary monitor setup for efficiency in the department.
• Minimal outages for internet and power. Backup required.
****Please send a voice sample with your ---------- SENTIAL DUTIES AND RESPONSIBILITIES:
• Make a minimum of 150 outbound calls per day (using a dialer).
• Offer excellent customer service to each customer contacted.
• Understand the CRM system to properly service the customer
• Adhere to FDCPA regulations and company policies.
• Document and update records to match with the customer contacts.
• Set arrangements and follow-ups to assist the customers.
• Inform the customers what is going on with their files and answer their questions.
• Utilize skip tracing techniques to locate the correct parties in order to resolve their file.
• Overcome stalls and objections for resolutions.
• Execute skip-tracing procedures when necessary. This includes asking for the home address, home telephone number, and place of employment of the consumer.
• Strong negotiation skills
• Deal with customers diligently, courteously, and professionally while collecting payments.
• Respond to customer inquiries in a timely manner.

Skills:
• Speed in navigating a computer
• Great listening skills
• Attention to detail
• Negotiation skills
• Skip Tracing
• Customer service skills
• Patience with customers
• Efficient
• Team player
• Willingness to learn
• Independent Worker
• Self Starter
• Self Motivator

Please send a voice sample with your message. Qualified candidates with voice samples will receive a reply with a meeting link to join a round one group interview.

Work Info
• US Eastern Standard Time Zone Hours
• Monday - Friday